Safe and secure payments

We take every step possible to ensure that payments processed on our website are safe and secure.  Therefore, we use a trusted third party payment processing service (Realex Payments, a division of Global Payments Inc.) to process your payment to us.

We do not store your credit/debit card information on our website however you can chose to save your credit or debit card details on the payment processor’s secure server, to make any future orders easier.  All sensitive data stored on the secure server is encrypted with tokenisation, which replaces sensitive card data with a randomly generated number that is only usable by authorised parties.  This means your card data is completely secure at all times. 

We use secure socket layer software (SSL) to encrypt personal information that you provide via your registered account on our website (including your payment details). This technology prevents you from inadvertently revealing personal information using an unsecure connection. Our website is certified with an SSL certificate, which verifies that it is secure.  Although we take all steps possible to ensure your details are kept safe, no data transmission over the Internet can be 100% secure.  Therefore, any information you transmit to or from our websites is done so at your own risk and, unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering products or services from our website.

We strongly advise you to keep confidential any password that you create for use on our website and not to share it with anyone. To ensure others cannot access your account please remember to log off after your visit and close your browser. This is especially important if you are sharing a computer with someone else or are using a computer in a public place.

Should you have any questions about how we process your payment, please contact us Customer Service Team on 01460 241800, or email us using our Contact Form.