Returns

We hope that you are 100% satisfied with your purchase, however we understand that a return is sometimes necessary.  At Beehive Toy Factory we offer a 30 day ‘No Quibble’ refund guarantee.  Our Returns Policy is detailed below.

Returning an item

If you’re unhappy with your purchase, please let us know. Unless faulty, you must notify us within 30 days of receiving your order and return the item(s) to us within 6 weeks of receiving the order.  Items must be returned in perfect resalable condition and with swing tags attached. You also have the right to cancel your order with us within the 14 days cancellation period. Full details of your cancellation rights can be found in our terms and conditions.

Return by post

You will find a returns section on the invoice enclosed with your order.  Please complete the ‘Reason for Return’ section and include the invoice in your parcel so that we can identify your returned order.  We welcome all feedback and so it is really helpful to us if you can include a reason for your return. Please make sure the items are packed securely and send your returns parcel to: Beehive Toy Factory Returns, Lopen Business Park, Mill Lane, Lopen, South Petherton, Somerset, TA13 5JS.  All items returned to us are at your own risk and expense, so we recommend using a recorded or tracked service.  If your order is found to be faulty then we will refund any return postage costs.

Refunds

Once we have received and checked your return, we will notify you by email that we have received your item and confirm whether your refund request has been approved. If approved, your refund will be processed and a credit will automatically be applied to your credit/debit card or original method of payment, within 7 working days.  Any items returned that have been opened, used, or had labels or packaging removed may be subject to a restocking fee of 15% of the original purchase price.

Faulty items

If you have received a damaged or faulty item please call 01460 241800 or email info@beehivetoyfactory.co.uk within 30 days.  Our Customer Service Team will be able to advise you on how to return your faulty goods. Please note that fair wear and tear, misuse or abuse cannot be classed as faults and we will be unable to refund for these reasons.

Our Returns Policy does not affect your Statutory Rights.