Privacy Policy

Last updated April 2017

Beehive Toy Factory Ltd is committed to protecting and respecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.  This privacy policy tells you how personal information which we collect from you, or which you provide to us, will be processed by us.  By using our website www.beehivetoyfactory.co.uk you are accepting and consenting to the practices set out in this policy.

We are registered with the Data Protection Act and store your data in accordance with this act.  For the purposes of the Data Protection Act 1998, the data controller is Beehive Toy Factory Ltd.

Information we collect

When you order products through the website, we will collect your name, contact and billing information, transaction and credit card information. We use this information so that we can contact customers if there is a query with their order, for internal record keeping and for marketing purposes.

We may also ask you for information when you contact our customer service team. If you contact us, we may keep a record of that correspondence. If you telephone us, we may keep a recording of that call for training and monitoring purposes.

We will only ask for your payment or credit card details if you are placing an order. We will never ask you to confirm or supply any account or credit card details via email or text message. If you receive such an email or text message, please do not respond and notify us immediately at: info@beehivetoyfactory.co.uk.

Consent to use of Data for Marketing Purposes

When placing an order with us, we will ask for your email address and/or mobile telephone number so that we can send you information confirming your order.

We would also like to use your data, and permit selected third parties to use your personal data, to provide you with information about goods and services which may be of interest to you. We will only contact you by electronic means (email) or post with information about goods and services similar to those which were the subject of a previous sale to you. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means or post only if you have expressly consented to this.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

If at any time you wish to unsubscribe to our mailing list please let us know by sending an email to info@beehivetoyfactory.co.uk.

Your Access Right

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £10 will be payable. If you would like a copy of the information held on you, please write to:

The Customer Services Manager
Beehive Toy Factory Ltd
Lopen Business Park
Mill Lane
Lopen
South Petherton
Somerset, TA13 5JS

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will promptly correct any information which was found to be incorrect.

Cookies

Our website uses cookies which also collect information.  Cookies are small text files which are stored on your browsing device (e.g computer, tablet or phone). Cookies don’t store your personal details such as your name, date of birth or credit card details.  Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  Cookies also enable us to check which pages are the most popular on the site and how visitors use our site. A cookie does not give us access to your computer.  For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit http://www.allaboutcookies.org/.

Our site uses session and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off, once you log off session cookies are deleted. Persistent cookies are not deleted after each session and can be used to improve your shopping experience for instance remembering items in your shopping bag.

Strictly Necessary Cookies are essential for the operation of our site. They include, for example, cookies that allow items to be added to the shopping bag and enable you to login to secure areas of our site.

Analytical/Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.

Targeting Cookies are used to record your visit to our site. We use this information to tailor our site and products to your activity. We may share details of what you click on with other organisations such as advertisers, to help us measure the effectiveness of promotional campaigns.

Changes to our Privacy Policy

We may amend this privacy policy at any time so please review it frequently and at least each time you submit personal information to us. The date at the top of this page will be amended each time this policy is updated. Our current privacy policy applies to all information that we have about you and your account.