Privacy Policy

At Beehive Toy Factory, we respect your privacy. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Beehive Toy Factory Limited (“we”, “us”) is the operator of the website www.beehivetoyfactory.co.uk. We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. The person responsible for how we handle personal information is The Data Protection Officer, who you can contact at data@beehivetoyfactory.co.uk or in writing at The Data Protection Officer, Beehive Toy Factory, Lopen Business Park, Mill Lane, Lopen, South Petherton, Somerset, TA13 5JS.

Personal information provided by you

Your name and contact details

In the course of operating our online retail business, we collect personal information when you provide it to us, such as your name, company name, billing address, shipping address, email address, phone numbers and payment methods.

We collect your personal details in order to process and deliver your order to you.  We may provide your email address and phone numbers to our couriers (Royal Mail and Parcelforce) so that they can send you tracking updates.

Payment details

We do not collect or store your payment details as credit/debit card payments are processed via our trusted third party payment processors (PayPal and Stripe).

Your contact history with us

We may collect information you provide us from customer service calls, emails, live web chats and social media posts.  We collect this information to provide you with customer service support.  To allow us to provide you with the best level of customer service we keep a history of all correspondence.

Purchase history and saved baskets

We collect and store your purchase history, wishlist and saved baskets so that we can show you related products and offer you suggestions based on your purchase history.  We also store your purchase history so that we can process returns and refunds.

Your device/browser details (IP address, location services, page views)

We collect this information to help improve the online experience you have with us and to protect our website and its users from suspicious activity and fraud.  We use Google Analytics to track behaviour on our website (Google Analytics does not collect your name or contact details).  We use this information to help us improve you shopping experience on our website.

Personal information you provide about other individuals

If you give us information on behalf of someone else, such as a delivery name and address, you confirm that the other person has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf any data protection notices; and
  • if relevant, give consent to the transfer of his/her personal data abroad.

Comments and reviews

We collect and store any product reviews or page comments that you submit on our website.  By submitting this information on our website you agree to us collecting and storing this information.  Comments and reviews help you and other customers make informed decisions before purchasing from our website.

Children

We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

Sharing your information

We do not sell any of your personal data to any third parties. However, we do share your data with a select few companies in order to complete your contract with us and provide you with the best possible service. These include:

  • Our trusted partners that get your order to you – this includes our order delivery companies
  • Professional service agencies who help us get our products in front of the right person
  • Law enforcement and fraud prevention agencies

Marketing

We will only send you marketing messages via email, text or through adverts on other websites if you have given us clear consent to do so, i.e., you have ticked the subscription checkbox at checkout, or subscribed via a newsletter popup on our website.

You can unsubscribe from marketing communication at any time by clicking the ‘unsubscribe’ link at the bottom of an email, or by contacting our customer service team on 01460 241800.

Use of Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Cookie Notice.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Keeping your personal information secure

We have appropriate security measure in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way.  We limit access to your personal information to those who have a genuine business need to know it.  Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us’ below).

Our website contains links to websites and applications owned and operated by other people and businesses. These third party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information.  They will tell you how your personal information is collected and used whilst you are visiting these other websites.  We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Transfers of your personal information outside the EEA

We will not transfer your personal data outside of the [United Kingdom OR European Economic Area] or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

How long do we keep your information?

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed in the information above. The only exceptions to this are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights. These include the following rights:

  • request a copy of your information which we hold (subject access request);
  • require us to correct any mistakes in your information which we hold;
  • require the erasure of personal information concerning you in certain situations
  • require us to stop contacting you for direct marketing purposes;
  • object in certain other situations to our continued processing of your personal information;
  • restrict our processing of your personal information in certain circumstances;
  • object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

Further information on each of these rights is available from the Information Commissioner’s Office.

If you would like to exercise any of these rights, please email, call or write to us (see ‘How to contact us’ below)

How to contact us

We hope that we can resolve any query or concern you raise about the way we use your personal information Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to data@beehivetoyfactory.co.uk or write to us at The Data Protection Officer, Beehive Self Storage, Lopen Business Park, Mill Lane, Lopen, Somerset, TA13 5JS or call us on 01460 243100.

The General data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.org.uk/concerns/ or telephone 0303 123 1113

Changes to the Privacy Policy

This Privacy Notice was published on 24th May 2018. We may change this Privacy Notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

Do you need extra help?

If you would like this policy in another format (for example: audio, large print, braille) please contact us (see ‘How can you contact us?’ above).