Please see below for our delivery options. If you can’t find what you’re looking for please call our friendly Customer Service Team on 01460 241800 (Monday – Friday 9 am – 5 pm).
Standard delivery to a UK mainland address is FREE of charge for all orders over £10.
Orders are sent using either Royal Mail 2nd Class or Parcelforce 48 and all orders received by 2pm will be dispatched the same working day.
*Please note: Small parcels under 2kg will be sent free of charge to the following destinations: Northern Ireland, Isles, Scottish Highlands and Channel Islands. Heavier parcels will incur shipping charges once the delivery address has been added at the checkout stage.
Standard UK mainland delivery for orders below £10 is £2.99 and sent using Royal Mail 2nd Class. Orders received by 2 pm will be dispatched the same working day.
Express delivery to mainland UK is available at £4.99 for all ‘small parcel’ orders received by 2 pm. For bulkier parcels, the shipping cost is £7.99 to mainland UK. The shipping cost will be clearly stated at the Checkout stage.
Express orders are sent via Royal Mail 1st Class or Parcelforce 24 and usually arrive within 1-2 days.
Please note that orders placed on a Friday may not be delivered until the following Monday.
(Customers are advised that express delivery is not available for orders from the Isle of Wight, Channel Islands, Scottish Islands or BFPO addresses).
Standard delivery to Ireland is charged at £4.99 for a small parcel up to 2 kg and £8.99 for heavier parcels.
For alternative delivery methods to Ireland please contact us by email at email@example.com or call us on UK 01460 241800.
Standard delivery to Mainland Europe is charged depending on delivery location.
The countries that we currently deliver to are Republic of Ireland, Belgium, Luxembourg, Netherlands, Germany, France, Monaco, Denmark, Italy, Spain, Portugal, Austria, Czech Republic, Finland, Hungary, Norway, Poland, San Marino, Slovakia, Slovenia, Switzerland. Please enter your delivery address at the checkout stage to see an accurate shipping price for your order.
If your country is not on the list above, please contact us on +44 1460 241800 and we will be happy to help.
If you are local to our warehouse in Child Okeford – North Dorset, or Lopen – Somerset, we are happy for you to collect your order and save paying any delivery charge.
Simply select Local Pickup as the “Shipping Method” during Checkout (just before you enter your payment card/paypal details) and add a note to your order to let us know where you’ll be collecting.
Alternatively, you can phone us on 01460 241800 to arrange placing an order and collection.
- Any items damaged in transit or any discrepancies with orders must be reported within 2 days of receipt so please check your delivery on arrival.
- Delivery will be through Royal Mail or Parcelforce
- Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.
- Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2 pm on Friday will not be processed until Monday.
If you have any questions about our delivery terms, please contact us on 01460 241800 or firstname.lastname@example.org. Alternatively, you can contact us using our Contact Form.